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Solutions |
Establishing or Enhancing Your Managed Services Provider Practice |
There has never been a better time to
- Add a managed service practice to your business and enhance your customer relationships
- Expand an existing MSP practice to fulfill the needs of IT and business mangers at SMB companies
- Increase the profits and breadth of existing service offerring
SyAM Software redefines the MSP Value Proposition.
Since as much as 90% of an IT budget goes to maintenance*, system integrators and VARs must find ways to win this business to sustain successful and financially sound practices. While an MSP practice provides opportunities for closer customer relationships and high profit, until now it had been too complex and too expensive, requiring knowledge of many applications and user interfaces, additional overhead, and attendance at formal courses.
Proving remote management to your customers’ IT assets is
- No longer complex.
- No longer expensive.
- No longer resource-intensive.
- No longer something that can wait
SyAM Software management solutions are easy to learn, use and implement … and allows you to deliver complete solutions. For example, we go beyond the red light/green light/ states that are available with some management applications, we manage at the silicon level to provide the important amber warning alert, enabling you to RESOLVE issues before they impact your clients. These warnings not only prevent downtime, they document your clients underlying operational issues that identify the technology refresh needs... showcasing your value while identifying a new sales opportunity.
Futhermore the System Management capabilities and the ability to manage RAID controllers from all the leading vendors through the same simple user interface... and powerful features such as performance monitoring with SnapShot analysis help you increase the service levels you provide.
The SyAM solution is powerful yet very inexpensive to either purchase or subscribe to the service. Through a partnering relationship with SyAM Software, your fee to the client can be based on value, not in the cost of the management application.
- Transform your business into a true solution provider and address the IT needs of your customers.
- Offer high margin integration and managed support services for desktops, notebooks, servers, and storage.
- Win service business from new customers.
- Generate more service profits from existing customers.
- Provide technology refresh recommendations based upon data captured at the system operational level
- Build or enhance an annuity stream by renewing service warranties every twelve months.
A customer relationship based on responding to an RFQ for a new disk or system is price-based. An MSP that notifies a client before a system fails has a value based relationship. Value is what your clients receive from you … price is what you charge them.
The following table provides tangible and measurable examples of value. MSPs using SyAM Software provide these values and more to their clients
| Without SyAM Solution | With SyAM Solution |
|---|---|
| Manual IT Asset inventories are costly and difficult | Ongoing and automatic dynamic inventory discovery keeps track of hardware and software changes without user intervention |
| Difficulty finding widely dispersed unresponsive assets | Easily discovery and assess the health and configuration status of all IT assets in real time |
| Visit to client's site needed to resolve issue | Remote resolution of many issues (travel decreases measurably) |
| Manual and individual security scans and patches | Automated security scanning and patch deployment across groups |
| Corrupt operating systems need resolution at client site | Corrupt operating systems fixed remotely. No need to leave office** |
| Tedious effort to determine if configuration and rev levels meet compliance specs | Simple, remote effort to determine if configuration meets compliance spec … and very simple patch deployment to resolve, if necessary |
| Alerts issued after system failure, creating reactive and costly resolution | Pro-active alerts issued when system approaches failure thresholds |
| Systems left on; are wasting power and create a potential security breach. | Automated power management, reduces cost and increases security |
| Users are disrupted by updates and patches, some even needing scheduled down time | Patches and updates can be made during the day without disrupting the user |
The SyAM Software management solution described above includes features of Intel™ vPro™ processor technology. This digital office solution allows MSPs to focus on building complete solutions that directly address and resolve customer needs, while helping develop stronger client relationships and increased margins.
*Premier IT Magazine, Winter 2007
** When SyAM Software is deployed on a platform with Intel™ vPro™ technology
| Remote Single System Management |
| Enabling Systems Area Management for Managed Service Providers |
| Build Your MSP with SyAM & Intel® vPro™ Guide |