My Managed system does not show up in the managed systems listing, why?

Initially, the managed system list is empty. You can add systems to the list using the Add Managed Systems page. Here you enter the IP address or IP Range for the system or systems that you would like to be managed. You can add only up to the number of systems that the license allows.

My system appears in the ungrouped list when I select to view by function or location.

By default the function and location fields are blank. These are user entered fields that are available for entry on the Add Managed Systems page or once the system is in the tree by selecting the System Details section of the managed system. Enter a new function and location for the managed system and apply the change. Refresh the screen and try listing by function or location and see that the grouping is now correct.

If you remove the system from the list and then add the system to the list a second time after previously entering the function and location and do not fill in the function and location information on the Add Managed System page, the function and location will be blank, which is the default state if nothing was entered.

I added my system and the status changed to say 1 system added, but there is no change on the screen.

Press the refresh button on the Central Manager - Header bar and the managed systems list will refresh and the system will appear in the list.

I tried to add another system and the message, “Failed to configure Agent” appeared – What does this mean?

This means that the agent on the other system was either not ready to accept the message from the Central Manager of that the system could not be reached by the central manager. On the other system verify that the monitoring Agent service is running. Then try to add the system again.

My Managed system is purple, but when I select the system, I get the information from the system?

The system will appear purple for two reasons either the system is no longer connected to the network or the central manager IP address configured on the system is incorrect. Since you get information from the system it must be connected to the network, so open the system alerts for that managed system and check the IP address of the central manager. If it is not the IP address of the Central Manager you are using, use the “Add Managed System” page to re-add the system to the list. Remember to fill in the Function and Location field or they will be blank when the system is re-added.