Simplified Managed Services Platform Technology
Site Manager’s innovative ‘Access From Anywhere, Anytime’ features and System Area Manager form an exceptional unified managed services provider solution that provides resellers with a proactive, secure and remote management solution without incurring any upfront costs. Site Manger provides a web based dashboard and central management interface to all customer sites, plus centralized ticketing, reporting and event tracking. It runs on a system located at the Managed Service Providers office or Enterprise data center.
Managed Services Platform
Discover. SyAM System Client can be installed on any x86 or x64 system. Discovery takes only seconds. No VPN, routing or negotiating firewalls are required for Site Manager to access your customer site. Proactively manage your customers’ systems from anywhere in your network operations center while preserving the operational and intellectual integrity of your customers’ IT assets.
Deploy. An extensible solution, Site Manager scales as the needs of your customers change, centrally and uniformly managing one to even hundreds of remote sites deployed locally or globally. Its web-based management console provides real-time status, system and configuration Dashboards for all System Area clients managed by an IT service organization, providing users with unprecedented levels of visibility and manageability over all of their IT assets.
Identify. Running on vPro-enabled systems, the SyAM System Client – which rolls up status to Site Manager – identifies and predicts, in real-time, failure of hardware and software resources as well as configuration and management status of all customer sites. These capabilities not only provide users with the real-time status of each System Area Manager, but also give users the ability to reallocate resources as required, improving operational efficiencies as well as margin.
Resolve. Site Manager’s remote and fully interactive KVM capabilities enable users to take full remote control of any managed vPro system at any customer site through a web browser. For managed service providers required to meet Service Level Agreements (SLAs), Site Manager’s transaction audit trail and ticketing system allows them to effectively track time to resolution, reducing both the number of support calls and desk-side visits.
Report. Site Manager’s automatic and manual ticketing capabilities – parsed by site, user or event type – provide managed service providers with the ability to document ticketing estimation versus resolution time. These reports, which supply in-depth analysis of IT systems and site specific conditions, include detailed asset tracking and key data required for billing, and information that enables the MSP to be perceived as a trusted advisor to their IT operation.
Business Benefits using Site Manager as a Service Provider
- Enable an MSP Software Service Platform with no upfront cost.
- Lower your service delivery cost and improve profitability.
- Improve customer service and increase your influence.
- Expand your sales with additional services.
| Feature / Function | System Area Manager | Site Manager |
|---|---|---|
| Auto/Manual Ticketing – User Group with Time Estimation verse Actual | All Sites | |
| Remote KVM (Interactive with User), with any managed system (Windows, Linux, OSX) | Single Site | All Sites |
| Remote Desktop (Through Browser) with any managed Windows System | All Sites | |
| System Reporting – Application, OS Licensing, Asset Details | Single Site | All Sites |
| Event Tracking – Filtering by date, type, time, with root cause analysis | Single Site | All Sites |
Service Function Provided by SyAM Management Modules
- Centralized Dashboard
- Centralized Asset Reporting
- Help Desk Ticketing
- System Hardware/Software Monitoring
- Event Tracking and Alerting
- Remote Management – In-band
- Remote Management – Out-of-band IPMI/vPro
- Intelligent Automated Power Management
- Microsoft Vulnerability Scanning
- Microsoft Patch Management
- 3rd Party Application Deployment
Other Documents
